Terms and Conditions

Welcome to Stechnica.com. By using this website, you agree to be bound by the Terms and Conditions set out below.

All Sales/Promotions:

All customers who order from a sale are subject to final sale. If you have an issue with your order or product please email stechnica@stechnica.com. References in these Terms and Conditions to "we", "us" and "Stechnica" are to Stechnica Ltd.

1. Online Shopping

1.1 We are taking care to ensure that all prices, pictures, and descriptions of products appearing on the website are correct. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

1.2 We will not be liable if for any reason the Stechnica website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Stechnica website.

2. Process

Most of the time we do NOT deliver orders the same day. It will take 1-2 business days to process your order, regardless of the delivery option selected. We deliver Monday through Friday, excluding weekends and holidays. If you placed your order on Monday, your order should be delivered on Tuesday or Wednesday.

2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. Anyone who purchases our products CANNOT go and resell them.

2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons: The product you ordered is out of stock; Our inability to obtain authorization for your payment; We have identified a pricing or product description error; There is a system or procurement failure.

2.3 When you place an order on our website we will email your order detailing the product you have ordered and the payment method used. If you have ordered using the Stechnica Pick-Up Service, we will email you to confirm when your order is ready for collection.

3. Stechnica Pick-Up

3.1 The Stechnica Pick-Up service allows you to choose a pick-up your item from our store.

3.2 We will aim to have orders placed before 4pm available for pick-up the next day.

3.3 We will make every effort to make your goods available for pick-up within the estimated timescales. However, delays are occasionally inevitable during a sale or other busy periods or due to unforeseen factors or events outside our control, for example, extreme weather, a flood or fire. Stechnica shall be under no liability for any delay or failure to make the products available for collection within estimated timescales.

3.4 Orders will be available for pick-up at our store once you have received your pick-up email. Please see your pick-up confirmation email for details of where the store is located.

3.5 To pick-up your order from store please make sure that you bring the payment card or photo ID along with your order number.

3.6 Risk of loss and damage to the goods passes to you on the date when the goods are collected by you. In the event that a friend collects the goods on your behalf, the risk will pass to you on the date the goods are collected by them.

3.7 If you fail to pick-up your order within 7 days of your pick-up date, your items will be returned to our distribution center and will be no longer available for pick-up. 

4. Order Cancellation

4.1 If for any reason, you wish to cancel any order you have placed before it has been delivered or been made available for pick-up using the Stechnica Pick-Up service and it has not been dispatched, you can cancel the order by contacting Stechnica Customer Service team online at stechnica@stechnica.com

4.2 As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched.

5. Returns Policy

Please contact us on stechnica@stechnica.com if your product is damaged within the warranty period

6. Payment Methods

6.1 We only accept payment for orders in Mauritian Rupees/USD/Euro.

6.2 We accept payment by Cash ,Bank transfer and Cards with the following tariff;

Maestro/MasterCard/ Visa cards : 2.95% + vat
American Express/Diners cards : 4.50% + vat

6.3 We are taking all reasonable measures, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Stechnica website. Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

6.4 By buying one of our product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

7. Pricing Policy

7.1 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as canceled.

8. Product Availability

8.1 Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

8.2 All items are subject to availability.

9. Member Account

Registering and using the Stechnica website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Stechnica cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause 9.

10. Content/Activity Prohibited

10.1 Please choose carefully the information you post on the Stechnica website and that you provide to other users. You must not misuse the Stechnica website. You will not: send or otherwise post unauthorized commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Stechnica website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

10.2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Stechnica website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

10.3 Please remember these Online Rules:

Stechnica advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address. Stechnica reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts. By submitting any material to us, you automatically grant Stechnica a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You acknowledge that we are not obliged to publish any material submitted by you.

By submitting any material to us, you agree to use the Stechnica website in accordance with these Rules and website Terms and Conditions. If you fail to abide by these Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of the Stechnica website. Stechnica reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason. If you do not want to grant Stechnica the permission set out above on these terms, please do not submit or share your information.

11. Liability and Indemnity

11.1 Stechnica shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Stechnica has been advised of the possibility of such damages.

11.2 The Stechnica website may also contain links to other websites, which are not operated by Stechnica. When you activate any of these you will leave the Stechnica website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

11.3 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

11.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

12. Comments and Complaints

Please contact us if you have any comments or complaints by contacting: stechnica@stechnica.com We will always try to resolve any dispute as fast as possible.

13. Jurisdiction

The website is controlled and operated in the Mauritius & Abroad. Any terms and conditions concerning the usage of this website will be governed by the laws of Mauritius & Abroad and any dispute concerning use of this website will be determined exclusively by the Mauritian Courts.

14. General

14.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

14.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

14.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

14.4 Stechnica reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Stechnica. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Stechnica.

16. SMS permissions

By submitting your phone number on this website, you agree to receive promotional text messages (SMS) and MMS messages from our company. You can opt-out anytime by following the prompt in the message.

17. Phone call permissions

By submitting your phone number on this website, you agree to receive abandoned cart call-backs and order confirmation calls from our sales and support team. You can opt-out by emailing your information to info@stechnica.com with the subject line "DO NOT CALL ME"

18. Our details

STECHNICA

Email: stechnica@stechnica.com



19. Delivery Policy

Packages are generally dispatched within 2 days after receipt of payment and are delivered with Stechnica transport and drop-off with signature.

Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the package. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

FREE Delivery for Orders over Rs 2500.
For Orders Under Rs 2500 Delivery Cost Rs 200

19.1 SAME- DAY Delivery

Cost Rs 1000 vat incl.

Orders must be placed before noon. Same day delivery from Monday to Friday only.



20. Privacy Policy

20.1 Introduction

In view of the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore, we are committed to respecting the privacy of the personal information we collect.

20.2 Collection of Personal Information

We collect the following information:

Name First Name Email Address Telephone / Fax Number

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and / or logs to gather information about you.

20.3 Forms and interactivity:

Your personal information is collected by means of a form, namely: We use the collected information for the following purposes: Information / Promotional Offers Contact

Your information is also collected through the interactivity that may be established between you and our website as follows: Contact

We use the information thus collected for the following purposes: Information or for promotional offers Right of opposition and withdrawal We are committed to offering you the right to oppose and opt out of your personal information.

The right of opposition is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list. To exercise these rights you can: Postal code: Zone 14, M2 motorway, Arsenal

20.4 Right of access

We are committed to recognizing a right of access and rectification to those concerned wishing to consult, modify or delete information concerning them. The exercise of this right will be done: Postal code: Zone 14, M2 motorway, Arsenal Section of the website: https://stechnica.com/

20.5 Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures: Secure Sockets Layer (SSL) Protocol Access Management - Authorized Person Access Management - Data Subject Computer Backup Username / Password Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transmit personal information.